General Information
Date: 3rd and 4th June 2016
Location: Coopers field, Bute Park, North Rd, Cardiff CF10 3DX
Opening times: 12:00 midday – 23:00
(Last entry 6pm both Friday and Saturday)

Age Restrictions
18+ only event.
We operate a Challenge 25 policy whereby any person entering the festival or buying alcohol who looks under the age of 25 will be asked for identification to prove their age. Valid forms of identification include; passport, driving licence or photogrpahic ID with the pass logo on.

Re-entry
There is a no re-entry policy at the event. The festival site contains everything you will require at the event including; food, drink, cash machines, and toilets.

What to bring
Identification (proof of age)
Cash and debit card
Your ticket
Check weather updates before
Sunscreen, sunglasses or rainwear

Disabled Access
The site is accessible for disabled people. If you are registered as being disabled, your carer can attend the event for free to assist you on the day providing you both bring the relevant identification and documentation.

Camping
Strictly a non-camping festival where guests are required to leave the park at the end of the day.

Cash Machines
There are cash machines onsite. Transactions are subject to surcharges.

Food and Drink
Outside food and drink is not allowed in the festival site. Please bring a doctor’s note if you have a specific dietary requirement. On site we have a wide variety of reasonably-priced bars and traders providing food and drink all day as well as water points. Security will be searching everyone on entry and alcohol will be confiscated.

Search Policy
For the safety of customers and staff, security will be searching people on entry. Please ensure you are not carrying any banned items as they will be confiscated and you may be removed from the festival site and handed over to the police where necessary.
Banned site items: Illegal drugs, legal highs, fireworks, laser pens, selfie sticks, alcohol, chairs, tables, BBQs, animals (exclusing guide dogs), glass and weapons.

Ticket Touting
Do not buy tickets from anywhere or anyone other than the official ticket outlets. Fake tickets will not be allowed entry and will not be refunded. Anyone caught ticket touting will have their tickets removed and be banned from the event.

Tickets
You will receive your eticket a few moments after purchasing online. Please note tickets are non-refundable and non-transferable. We recommend you buy your tickets in advance to avoid disappointment of them selling out in advance.

Safety and Valuables
We run a safe festival, but we recommend taking some simple steps to maximise enjoyment of the event:

Avoid bringing unnecessary valuables – if you don’t need it, don’t bring it!
Keep money, mobile phones and cameras on you at all times.
If you have had something stolen – please check with lost property if it has been handed in before reporting it to the police.
Be discreet with your belongings.
Register your mobile phone at www.immobilise.com.
Keep your drink on you at all times.
Keep your phone out of sight in your pocket or handbag when not in use.

Lost Property
Please contact hi@xmusicfestival.com for all lost property issues or queries.

X is a CASHLESS Festival.

This year at X Festival we are excited to introduce a new CASHLESS WRISTBAND system that enables you to safely and securely pay for you drinks, food and merchandise FAST!

HOW DOES IT WORK
The CASHLESS WRISTBAND has a small plastic tag attached to it which has a tiny RFID chip (Radio Frequency for Identification)  just like your contactless bank card does.  So just like using your contactless card in a store you will use your CASHLESS WRISTBAND to buy food and drinks during the event without worrying about losing your bankcard or cash every time you put your hand in our pocket.

HOW DO I GET MY CASHLESS WRISTBAND
Upon entry to X Festival you will be given a your CASHLESS WRISTBAND.  You’ll then need to follow the signs to the top up point where you’ll be able to quickly add funds to the wristband either using cash or bank card. When you top up your bracelet for the first time there will be a £1 admin charge for the chip activation. Don’t worry, your subsequent top ups will be free

CAN I PAY FOR FOOD AND DRINK WITH MY CASH OR CREDIT CARD?
No, that’s what your CASHLESS WRISTBAND is for.

WHAT IF I RUN OUT OF CREDIT?
All you need to do is pop back to the top up point and you can put more money onto your wristband.

WHAT IF I HAVE MONEY LEFT ON MY WRISTBAND AT THE END OF THE NIGHT?
It’s really simple, you can either return to the top up point and do it before you leave the site, or you can do online up to 7 days after the event.  Details of how to do this will be posted here on the site.

 WHAT IF I LOSE MY WRISTBAND?
Your CASHLESS WRISTBAND is just like your wallet or cash in the sense you must take care not to lose it as we cannot refund any credit that may have been on it.  It will be tied to your wrist so someone will have to have forcibly removed it in which case you will need to report it to the authorities on site.  You will be able to get a new one and add more credit.  NO personal or confidential information is stored on the card, so no need to worry about identity theft.